Via Goethe:
“I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate, it is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or instrument of inspiration. I can humiliate, humor, hurt or heal. In every situation it is my response that decides whether a crisis is escalated or de-escalated and whether a person is humanized or dehumanized. If we treat people as they are we make them worse. If we treat them as they ought to be we help them become what they are capable of becoming.”
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