A few New Yorkers ago, financial columnist James Surowiecki wrote a short piece about the downfall of Blockbuster video, and why it failed to anticipate the rapid rise of Netflix in its own backyard. Why, he postulated, did Blockbuster not read the tea leaves quickly enough to colonize the web the way it had colonized suburbia? Already blessed with a deep reservoir of customer expertise, a sophisticated system of inventory management, and a nearly ubiquitous and identifiable brand, Blockbuster was well placed to shift its business model from “bricks and mortar” to “clicks and mortar,” yet it did nothing. Which makes me wonder, what might Blockbuster’s downfall augur for the future of public education reform in America?
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